Frequently Asked Questions

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If you purchased (or received from your funeral provider) the basic, anodized aluminum QR code medallion with adhesive backing, that item can generally be placed on a mausoleum crypt front, a niche front, an upright granite or marble monument, or anywhere in your home that you find convenient.  Please consult with your cemetery management to ensure there are no rules or regulations regarding placement on your stone or crypt front. (Typically, VA cemeteries do not allow placement of any items on their markers or monuments). When placing your medallion on a flat bronze or granite marker, you may wish to place a thin bead of silicone adhesive or epoxy around the edge of the medallion AFTER placement with the existing adhesive backing.  Do not add additional adhesive to the back of the medallion prior to placement, as this dilutes the efficacy of the special 3M adhesive, but place a thin bead of the recommended adhesive around the edge once the medallion is securely in place.  .

Yes, we offer a "no questions asked" product replacement guarantee for products placed in approved locations as stated above.  This guarantee is for products placed in our partner cemeteries, and the request must go through your provider.  Product replacement does not apply to military style dog tags or key chains.  We do guarantee your album and link availability for your lifetime plus 100 years.

Our online storage is guaranteed for your lifetime plus 100 years, so anyone with access to either the link or the QR code will be able to view your album for decades to come.  Additionally, we guarantee future migration to any new formats at no additional charge to you.

If for some reason an online album needs to be permanently removed, we can delete the link and the album.  There will be no refund of any monies paid, but the album in question can be deleted and no further access will be allowed.

No.  Only our staff can access an online video to make any changes or corrections.  Generally, in order to do this, you may incur an extra fee.

Your video can be viewed by anyone who scans the QR code or has access to the link, so for this reason we encourage you to limit the types of information you publish. Avoid using any documents that would give strangers personal information about your loved one...for instance, no birth certificates, marriage licenses, etc.  You may enjoy adding memorabilia such as recipes, artwork, cards and notes, as well as genealogy trees for future reference...just avoid any personal info such as social security numbers, home addresses and so forth.  If you are uncertain as to a specific item, don't hesitate to reach out, we'll be glad to advise.